IWMS实现:稳定

关于本项目

SMU has launched the implementation of an IWMS solution to transform the way we plan, 利用, 支持我们的校园设施.  IWMS, 是指综合劳动力管理系统吗, is a suite of tightly integrated applications offering a wide range of functionality. 该解决方案的核心是空间管理模块. This module includes the physical buildings and assets of the University including interactive floor plans. 理解空间分配, 维护管理, as well as strategic planning for space utilization or renovations are critical business functions. Building upon that primary module are solutions to support work order management, 房地产管理, 空间调度, 事件管理和健壮的报告工具. The system will integrate with PeopleSoft, eBuilder, and other applications at SMU.

本身, the tool will offer a level of analytics and information for the 设施规划和管理处 that is not currently available today. 然而, the true value of this application is in an enterprise wide implementation capturing critical data by incorporating multiple departments and business processes. 想象一下, 一个单一的应用程序，允许我们的教师, 工作人员, 并要求学生提交一份求助请求.  That request can be fulfilled by the appropriate area whether that is facilities, OIT, 或者其他部门无缝衔接.  Configured in a way to provide a consistent support experience and eliminate the confusion for requests involving multiple areas across campus, this shift could greatly enhance and simplify the customer experience. 

因为这将提供广泛的服务, 我们已将该应用程序标记为“STABLE”-支持技术, 资产, 建筑, 物流及活动.  2021年夏季抵达, STABLE will be your one stop shop for requesting services from Facilities as well as OIT and several other departments.  We are excited to bring this new service to campus and simplify and enhance service delivery for SMU.

下面列出了每个模块的相关信息.  在整个项目中, departments across campus will be engaged to help identify requirements and help shape the configuration decisions.  Specific questions about the project should be directed to Allison Day (allison@julihui168.com)，空间管理主任，以及蕾切尔·穆里(rmulry@julihui168.com)，资讯科技策划及客户服务部执行总监.

空间管理:(2020年春季)

Deliverables during this phase will include the configuration of the list of buildings and various attributes associated with buildings and rooms. Current floor plans will be imported and various reporting layers will be implemented such as assignments of employees and departments to space and identification of space types. Also included in this module is a new workflow for the coordination of office moves. Facilities and OIT will collaborate to produce a more streamlined process for coordinating both the furniture and technology components of a move.

更新:

这个模块的基本功能现在已经可用了.  Facilities is working on verifying and updating much of the data in the system over the next few weeks.  2021年春季，建筑管理公司帮助审查和更新了数据.  2021年秋季, the categorization will be expanded to provide more granular reporting and another site survey will be completed.

工单模块:

该模块支持主动工单和被动工单, 密钥管理, 库存管理,资产管理,交叉充注过程, 以及事件管理流程. Facilities processes will be built first followed by the OIT and other departmental processes.

随着单个流程的确定和构建, the project team will also be focused on building a consistent customer experience from easing the request process, ensuring tickets are handled in a consistent manner with appropriate communications, 整个更新和延迟过程的透明度, and opportunity for service feedback at the conclusion of the request. We will also provide dashboard reporting for various individuals who require visibility to the issues or activities within a specific space or department.

We expect campus implementation for facilities work orders to take place in June 2021. 

更新:

设施工作订单于2021年6月实施.  The OIT work order system implementation is targeted for go live in summer 2022.

事件管理

The event management process requires the coordination of many different departments across campus. It is one of the most complex processes as well as an opportunity for major improvements for campus. Our goal is to help streamline event services on campus and ensure our events are well planned, 好协调, 并且得到了很好的支持. Both outdoor events and indoor events are in scope for transitioning to STABLE. The objective is to reduce the number of forms individuals must fill out for an event and better coordinate the various event tasks.

The implementation was originally intended to go live in August 2021.  然而，现在计划在2022年1月实施. 

房间预订

建立在空间管理模块之上, the various rooms that are available for booking will be identified along with the specific requirements for scheduling spaces. The current course scheduling activities that occur in PeopleSoft will continue to be conducted in PeopleSoft. 会议室将继续通过Outlook预订.  然而,  data for both classrooms and conference rooms will be pushed into STABLE and further scheduling will then be done through the new solution. One objective in this module is to provide a consistent process for identifying and reserving spaces across campus. An important outcome will be a better understanding of space utilization for classrooms, 活动及会议室.

Room reservations will be implemented in conjunction with the Event Module in January 2022.

物业管理

This module supports the management of our SMU real estate including lease management, 物业管理, 等.